Privacy Policy

1. Who We Are

PMSS Academy is the data controller responsible for your personal data collected via this website.

• Website: www.pmssacademy.com
• Email: contact@pmssacademy.uk
• Address: 26 Ground Floor, Kings Hill Avenue, West Malling, Kent, England, ME19 4AE

2. What Personal Data We Collect

We collect personal data in the following ways:

• Contact form / enquiries: name, email address, phone number (optional), and the content of your message when you submit a contact or registration form.
• Course / programme registration: name, email address, company (optional), and course preferences when you register for a programme.
• Analytics data: with your consent, we collect anonymised usage data (pages visited, session duration, traffic source) via Google Analytics. This does not identify you personally.

We do not knowingly collect data from children under the age of 16.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide customer support.
• To process course or programme registrations and send confirmation emails.
• To send you relevant updates about courses, events, or services (only where you have opted in).
• To improve our website and services using anonymised analytics data.
• To comply with legal obligations.

4. Legal Basis for Processing

• Contract: processing necessary to fulfil a registration or enquiry you have initiated.
• Legitimate interests: improving our services and responding to communications.
• Consent: analytics cookies and marketing communications (you can withdraw consent at any time).
• Legal obligation: where we are required to process data by law.

5. Who We Share Data With

We do not sell your personal data. We may share data with trusted third-party service providers solely to operate our website and services:

• SendGrid (Twilio): used to send transactional emails. Data processed in accordance with SendGrid's privacy policy.
• Google Analytics (Google LLC): anonymised usage analytics, only with your consent. Data may be processed in the US under Standard Contractual Clauses.

All third-party processors are contractually bound to handle your data securely and only for the purposes we specify.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact and registration data is retained for up to 3 years from the date of last contact. Analytics data is retained for 26 months (Google Analytics default).

7. Your Rights

Under UK GDPR and applicable data protection law, you have the right to:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate or incomplete data.
• Erasure: request that we delete your personal data.
• Restriction: ask us to restrict how we process your data.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests.
• Withdraw consent: where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at contact@pmssacademy.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you are in the UK.

8. Cookies

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data is transmitted over HTTPS. However, no method of internet transmission is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

11. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:

• Email: contact@pmssacademy.uk
• Post: PMSS Academy, 26 Ground Floor, Kings Hill Avenue, West Malling, Kent, England, ME19 4AE